Cancellation and Replacement Policy

At SHOP ABC , we strive to provide a smooth and satisfactory shopping experience. Please review our updated policy below:

Cancellation Policy

You may cancel your order within 1 hour of placing it. After this period, the order will be processed and cannot be canceled.

How to Cancel Your Order:
  1. Email us at letsmailshopabc@gmail.com with the subject line "Order Cancellation Request."
  2. Include the following details in your email:
    • Your full name and order number.
    • Reason for cancellation (optional).

We will confirm your cancellation via email once it has been processed.

Please note that cancellations are not possible after the one-hour window, as the order will have already moved to the processing stage.

Replacement Policy

We do not accept returns but are happy to assist with replacements in the following cases:

  1. Damaged or Defective Items:
    • If you receive a damaged or defective product, please provide a clear unboxing video and photographs highlighting the issue.
  2. Incorrect Product Received:
    • If the product you receive does not match your order, please provide an unboxing video and images for verification.
How to Request a Replacement:
  • Email us at letsmailshopabc@gmail.com within 48 hours of delivery.
  • Include your order number, proof of purchase, and the required video and photos.

Our team will verify the issue and guide you through the replacement process.

Exceptions

We are unable to provide replacements for the following items:

  • Sale items, personalized or customized products, and gift cards.
  • Perishable goods (e.g., food, flowers, or plants) or personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

We appreciate your understanding and cooperation. For any questions or further assistance, please feel free to reach out to us at letsmailshopabc@gmail.com.